United Airlines Hiring 2026: Associate Analyst - Customer Insights & Analytics | Gurugram Job Opportunity

If you are passionate about working with large datasets, generating business insights, and using modern analytics to improve customer experience, here is a great career opportunity for you. United Airlines is currently hiring for the position of Associate Analyst - Customer Insights & Analytics at their Gurugram facility in Haryana, India. This entry-level role is ideal for fresh graduates and early-career professionals who want to kickstart their corporate journey with one of the world's leading international airlines.

About United Airlines and the CSI Department

United Airlines is a major global carrier headquartered in Chicago, Illinois. Operating across five continents, United connects millions of passengers around the globe every single year. The Gurugram center in India operates through United Airlines Business Services Pvt. Ltd, a wholly-owned subsidiary that plays a vital role in global operations, analytics, technology, and strategic support.

The position sits within the Customer Strategy & Innovation (CSI) department. This division handles premium service offerings, airport ground experiences, customer feedback analytics, and innovation programs across all United hubs. Within CSI, the Customer Insights and Analytics team acts as the central voice of the customer. They analyze feedback from surveys, flight operations, check-in desks, and inflight services to help senior management decide where to invest resources to maximize passenger satisfaction.

Detailed Role Responsibilities

As an Associate Analyst, you will play a hands-on role in collecting, processing, and analyzing complex datasets to extract meaningful trends. You will work closely with team members located in both India and the United States. Your key operational duties will include:

• Data Mining and Problem Solving: Independently analyze operational and feedback data to identify drivers of customer satisfaction and resolve complex business queries.
• Dashboard Building: Design, develop, and maintain clean interactive visual dashboards using Power BI to share real-time insights with business leaders.
• Executive Presentations: Assist in building clear, high-quality presentation decks for leadership teams in India and the US.
• AI and Automation Integration: Actively integrate modern AI platforms like Microsoft Copilot, ChatGPT, Gemini, Claude, and Perplexity into your workflow to speed up coding, analysis, and research tasks.
• Cross-Functional Collaboration: Coordinate with ground teams, airport hub managers, and product managers to explain feedback patterns and suggest practical solutions.

Eligibility Criteria & Qualifications

United Airlines is looking for candidate profiles with strong analytical instincts and clear communication skills. Here is the full checklist of qualifications required for this job opportunity:

Required Qualifications:

• A Bachelor's degree in Engineering, Applied Mathematics, Statistics, Operations Research, or a related quantitative academic field.
• Strong command of SQL to query databases and write clean, scalable code for large-scale datasets.
• Strong curiosity to explore multi-dimensional data and spot underlying trends or odd metrics.
• Fluent verbal and written English communication skills to collaborate easily with global teams.
• Willingness to travel to the United States for about 1 to 2 weeks per year for team workshops or strategic alignment.
• Legal authorization to work in India without requiring current or future visa sponsorship.

Preferred Qualifications (Plus Points):

• Master's degree in a quantitative or business analytics discipline.
• Prior understanding or experience within the airline industry or travel sector operations.
• Working experience with Python scripting libraries (Pandas, NumPy, Matplotlib) for data processing.
• Familiarity with visual analytics software like Power BI, Tableau, or Spotfire.
• Hands-on practice using AI tools or workflow automation tools like Power Automate, Copilot Studio, or Zapier during internship or academic projects.

Why Join United Airlines in Gurugram?

Working with United Airlines offers a distinct workplace environment compared to standard IT services companies. Some notable perks and growth opportunities include:

• Global Travel Privileges: Access to standby air travel perks on United's massive international network.
• Comprehensive Benefits: Competitive medical coverage, wellness policies, paid parental leave, and regular skill development programs.
• Global Exposure: Direct interaction with business leads in the US and international hubs, giving you real global exposure early in your career.
• Inclusive Environment: United features employee-run Business Resource Groups that support workplace diversity and equal growth opportunities.

Selection Process

The selection workflow at United Airlines typically consists of the following phases:

1. Resume Shortlisting: Screening of candidates based on academic background, SQL proficiency, and qualitative problem-solving skills.
2. Technical Assessment: Online test focusing on SQL query writing, logical reasoning, and basic quantitative data interpretation.
3. Technical Interviews: One or two technical discussion rounds covering SQL scenarios, data manipulation logic, Power BI dashboard concepts, and analytics project walk-throughs.
4. Managerial & HR Round: Discussion around cultural fit, communication clarity, situational responses, and career goals.

How to Apply

If you are interested in this position and meet the eligibility requirements, follow these simple steps to complete your job application directly on the official career portal:

1. Click on the official application link provided below.
2. Read through the detailed job description and click on the 'Apply Now' button on the United Airlines portal.
3. Create an account or log in if you already have a profile.
4. Fill in your personal information, work experience, educational history, and skill details accurately.
5. Upload an updated copy of your resume highlighting relevant project experience, SQL skill set, and data visualization tools.
6. Submit your application and keep a copy of your application confirmation for future reference.

Note: Interested candidates are advised to apply at the earliest as applications are evaluated on a rolling basis.