Sprinklr Off Campus Drive 2026: UX Research Intern | Gurgaon

Are you passionate about user experience, product design, and understanding how real enterprise users interact with complex software systems? Sprinklr, one of the world's leading AI-native customer experience management platforms, is currently accepting applications for a 6-month UX Research Intern position based at their Gurgaon office. If you are currently pursuing your graduation or post-graduation in HCI, Design, Psychology, or Cognitive Science, this opportunity gives you hands-on experience working directly with senior research mentors and global teams based in the United States.

About Sprinklr

Sprinklr is a pioneer in the space of Unified Customer Experience Management (Unified-CXM). Founded in 2009, the enterprise software company helps over 1,900 large global companies, including more than 60 percent of the Fortune 100, connect better with their customers. Sprinklr offers four specialized AI-native product suites covering customer service, social media management, marketing automation, and omnichannel contact center management on a single codebase.

Headquartered in the United States with global operations in India, Europe, and Asia, Sprinklr provides an incredible growth ecosystem for design and research enthusiasts. The engineering and design office in Gurgaon plays a fundamental role in driving innovation across all four core product lines.

Detailed Internship Role Summary

Unlike traditional design internships where students only shadow senior researchers, Sprinklr offers a practical, high-impact 6-month research internship. As a UX Research Intern, you will own an end-to-end multi-phase research study from initial research design to executing user interviews, gathering quantitative metrics, analyzing insights, and presenting a capstone project directly to global product leadership.

You will be paired with a dedicated mentor and senior UX researchers, interacting directly with product managers, UX designers, and software engineers based out of both India and the United States. This will expose you to enterprise SaaS product development frameworks and B2B workflow solutions.

Key Responsibilities & Day-to-Day Tasks

• Study Planning & Execution: Assist senior UX researchers in preparing, organizing, and executing evaluative and generative research methodologies, including semi-structured user interviews, surveys, and remote usability testing.
• Data Analysis & Synthesis: Extract patterns from user feedback and behavioral data to craft actionable user personas, task analyses, and user journey maps.
• Cross-Functional Collaboration: Work closely with product managers and developers to evaluate technical requirements and integrate authentic user needs straight into product roadmaps.
• Research Operations: Support recruitment processes for research participants, structure logistics, and keep the internal research repository organized for future product reference.
• Visual Reporting & Presentations: Convert raw research data into structured deck presentations, highlighting human-centric design recommendations to key executive stakeholders.
• Usability Benchmarking: Conduct regular product usability audits, review competitor software user workflows, and pinpoint usability bottlenecks in complex enterprise systems.

Eligibility Criteria & Educational Qualifications

To qualify for this UX Research Internship position, candidates must meet the following criteria:

• Degree Background: Currently pursuing a Bachelor’s or Master's degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, Design, or a related discipline.
• Availability: Must be ready to join a full-time 6-month internship in Gurgaon.
• AI Curiosity: Passion for learning how AI systems impact modern software interfaces, including prompt design, human-AI trust, and adopting automated research tools for transcript analysis and synthesis.
• Methodological Knowledge: Good academic or project-based command over UX research methodologies like heuristic evaluation, card sorting, context mapping, and user interviews.
• Enterprise Product Curiosity: Strong preference for solving complex, high-density B2B workflow challenges rather than standard B2C design problems.

Required Skills & Tool Proficiency

What Sprinklr Offers You

• 1:1 Mentorship: Structured guidance from experienced product researchers to elevate your professional skills.
• Weekly Skill Workshops: Learning sessions focused on personal branding, career progression, and executive storytelling.
• Global Network: Opportunities to interact directly with global leaders and present work during worldwide cohort meetings.
• Inclusive Environment: An open culture focused on personal growth, flexibility, and equal opportunities.

Selection Process

The selection process for the UX Research Internship typically includes the following stages:

1. Resume & Portfolio Review: Shortlisting candidates based on relevant degree coursework, project experience, and UX research case studies.
2. Initial Screening / HR Round: A quick conversation to evaluate basic communication skills, availability, and background interest.
3. Technical Design / Research Interview: Discussion on past UX research projects, methodology choices, research tools, and problem-solving skills.
4. Hiring Manager Round / Capstone Discussion: Deep dive into real-world SaaS enterprise design scenarios and alignment with team goals.

How to Apply for Sprinklr UX Research Internship

Follow these easy steps to submit your application for the Sprinklr UX Research Intern drive:

1. Click on the official application link provided below.
2. Review all job details and requirements on Sprinklr's Workday portal.
3. Click on the Apply button on their portal.
4. Fill out your personal details, academic qualifications, and upload an updated resume along with your portfolio/case studies link.
5. Submit your application and keep track of updates via your registered email address.

Note: Make sure to apply as early as possible before the job posting closes. Good luck with your application!