Sutherland Campus Recruitment FY'26 Announcement
Great news for college students who are graduating in 2026! Sutherland, one of the leading global digital transformation and customer experience companies, has started its official off-campus and campus drives for the role of New Campus Associates - FY'26. If you are preparing to kickstart your career with a well-established multinational firm right after graduation, this opportunity is definitely worth your attention.
In this post, we will break down all the important details you need to know before applying, including eligibility requirements, working locations, required skills, work environment, and step-by-step instructions on how to submit your application directly on the official hiring portal.
Job Summary Table
| Company Name | Sutherland |
| Job Title | New Campus Associates - FY'26 |
| Target Batch | 2026 Passouts (Freshers) |
| Eligible Degrees | Any full-time UG / PG (B.E, B.Tech, Arts, Science, Commerce, Pharma, MBA, MCA) |
| Job Locations | Mumbai, Hyderabad, Cochin, Chennai, Bhopal |
| Shift Type | Rotational Shifts (Includes Night Shifts) |
| Perks & Transportation | Cab facilities provided (within 25 km radius) |
| Salary Package | As per industry standards (Not Disclosed) |
About Sutherland Global
Sutherland is an international technology services and business process transformation company that has been operating for over 39 years. They partner with some of the biggest brand names in healthcare, finance, retail, technology, and sports streaming entertainment. Their primary goal is to build seamless digital experiences for users by combining human ingenuity with cutting-edge tools like robotic process automation, artificial intelligence, and cloud platforms.
With tens of thousands of employees distributed globally, Sutherland offers a strong learning environment for fresh graduates. You will get exposure to structured corporate training, international service standards, continuous skill development, and clear internal growth pathways.
Detailed Role Responsibilities
As a New Campus Associate (Consultant), your core responsibility will be maintaining customer satisfaction and providing high-quality support services. You will act as the primary touchpoint for users seeking help with their accounts, services, or technical queries. Here is what your day-to-day work routine will look like:
- Handling customer interactions cleanly and effectively through multiple support channels including phone calls, live chat, email ticketing, and official social media handles.
- Applying logical troubleshooting methods and company guidelines to resolve customer issues in a timely manner during the first point of contact whenever possible.
- Consistently meeting or exceeding key operations metrics, such as Customer Satisfaction (CSAT) scores, speed of response, quality compliance, and average handling time targets.
- Ensuring strict compliance with non-disclosure agreements (NDA), data privacy laws, and customer data security guidelines at all times.
- Participating regularly in one-on-one coaching sessions with team leaders, accepting constructive feedback, and actively applying recommended adjustments to your everyday workflow.
- Completing all continuous learning courses and mandatory upskilling programs assigned by product teams or business heads.
- Maintaining complete schedule adherence, maintaining low absenteeism, and contributing towards maintaining positive operational efficiency.
Detailed Eligibility Criteria
Sutherland has kept the academic eligibility open for almost all stream graduates to give equal opportunity to all freshers. Make sure you fulfill the following criteria before filling out your application form:
- Graduation Batch: Only students passing out in the year 2026 are eligible to apply under this recruitment drive.
- Degree Required: Any full-time Undergraduate or Postgraduate degree. Eligible courses include B.A, B.Sc, B.Com, B.E, B.Tech, B.Pharm, M.Pharm, M.A, M.Sc, M.Com, MBA, and MCA.
- Study Mode: Only regular full-time campus candidates are eligible (correspondence or distance education degrees are not accepted).
- Location Radius Rule: Candidates must reside within a 25 km radius of the selected office location (Mumbai, Hyderabad, Cochin, Chennai, or Bhopal) or be willing to relocate close to the office before joining.
Key Skills & Competencies Required
To succeed in this role and clear the assessment rounds, candidates should focus on building the following skills:
- English Communication: Excellent spoken and written English skills are mandatory, as you will interact with domestic and international users daily.
- Typing Speed & Accuracy: Good keyboard skills are needed to log customer records while actively chatting or speaking on calls. A typing speed of 30+ words per minute with standard accuracy is beneficial.
- Problem Solving & Analytical Ability: You should be able to quickly analyze customer queries, look up relevant internal solution documentation, and give clear instructions.
- Shift Flexibility: Ability and willingness to work flexible schedules, including night shifts, weekends, and rotational working patterns based on business priorities.
Selection Process Workflow
The selection process for Sutherland campus hiring generally involves the following sequential stages:
- Online Application Submission: Registering on the SmartRecruiters page with your latest resume and contact details.
- Aptitude & Communication Test: Online screening test assessing grammar, listening comprehension, written expression, and basic analytical skills.
- Voice / Chat Assessment: Practical evaluation of your typing speed, sentence formation, and conversational skills.
- HR & Operational Interview: A discussion with the operations manager and HR to check your readiness for shift timing, location preference, and long-term interest.
- Offer Letter Distribution: Selected candidates receive official offer documentation and joining instructions.
Work Environment & Additional Perks
Sutherland offers a modern workplace setting with multiple employee benefit initiatives. Standard shift hours are 8 operational hours plus a 1-hour break running 5 or 6 days a week depending on client requirements. To ensure safety and ease of travel, cab facility is offered to employees living within 25 km of the office facility.
How to Apply Step-by-Step
Follow these simple instructions to submit your official job application directly on the hiring portal:
- Click on the blue Apply Now button given below to open the official SmartRecruiters listing page for Sutherland.
- Read through the official job posting details carefully to confirm your batch and location choices.
- Click on the I'm Interested button located on the top right or bottom of the SmartRecruiters page.
- Upload your updated PDF resume and fill out your name, personal contact number, email address, current city, and graduation details accurately.
- Submit the form and monitor your email inbox (including spam folder) for further updates regarding the screening test link.